Refund Policy

At Kuular, we are committed to providing you with a quality shopping experience and providing the best protection for your rights. To ensure your satisfaction and trust, we have a clear and fair refund policy. We understand that a refund may be a necessary option for you, so we hope to protect your rights through this refund policy while ensuring that our services and products meet your expectations.

Before you receive the item

We understand that sometimes plans change before you receive your items. That's why we wait for 30 minutes after you place your order before starting the production process. During this 30-minute window, if you wish to make any edits or changes, please feel free to contact us. If you have any questions or concerns regarding your order or design, our friendly customer service team is here to assist you. If you choose to cancel your order within this 30-minute timeframe, we will be able to provide a full refund.
At Kuular, when you shop with us, you are not only purchasing a product but also a service. Each item is handcrafted and personalized based on your order, which means we incur costs related to your order once production begins. This means that if you wish to cancel after the production of your customized product has started, we will be unable to offer a full refund. However, we will be happy to discuss alternative options with you and may provide a partial refund. Our customer service team members will be able to provide further guidance and assistance.

We value your trust and are dedicated to ensuring your satisfaction with our products and services. If you have any additional questions or concerns, please do not hesitate to contact us.

After receiving the product

We want you to be satisfied with your order, and if for any reason you are not, please let us know. Your feedback is important to us. As all products are custom made to order, they cannot be resold, which means it's essential for you to carefully review the customization details and information provided before placing your order, as we will be unable to take any actions concerning them afterwards. However, if you need a refund for any valid reason, please refer to the process outlined below.

Submit a refund request: If you would like to request a refund, please contact our customer service team within 90day of receiving your order. You can do this by reaching out to us via email Provide us with your order number, a clear description of the issue, and any relevant supporting details or photos.

Review and evaluation: Our customer service team will review your refund request and evaluate the validity of your claim.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Confirmation and return instructions: If your refund request is approved, we will provide you with confirmation and instructions on how to return the product. Please note that you will be responsible for the return shipping costs.

Inspection and refund processing: Once we receive the returned product, our team will inspect it to ensure it is in its original condition and meets the necessary criteria for a refund. If everything is in order, we will proceed with processing your refund.

Refund completion: The refund will be processed using the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.

We value your satisfaction and aim to resolve any issues promptly and fairly. If you have any questions or need further assistance regarding our refund policy, please do not hesitate to reach out to our customer service team.

Refund Processing Time 

For items that do not require a return, refunds will be processed within 24 hours. 

For items that require a return, the return process will be completed within 7 business days after we receive the package.

The refund will be issued back to your original payment account or in the form of store credits, as per your request. Please note that after we process the refund, it may take a few days for your issuing bank to finalize the transaction. It typically takes 2-5 business days for the refund to appear on your card. 

For refunds through Paypal, the funds will be returned to your Paypal account within 24 hours.

We understand the importance of a timely refund and aim to process it as quickly as possible. However, please note that the exact time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please Contact us: [email protected]

Contact Us: 7:00pm to 4:30pm Monday to Friday (EST)

Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province,China

If you have any questions, Please contact us anytime: [email protected]

If you want to modify the order,please click on this link to modify:https://www.20track.com/checkout/track?lg=us